FAQ

The most frequently asked questions about our online store or the order process. Your question is not listed, feel free to ask at our customer support by email, live chat or by phone.


Which payment methods are available in the online store?
In the overview you can find all payment options and payments per payment option, how it works.

Do you have a store?
No we are only a Web store and do sell exclusively online.

What are the shipping charges for Netherlands?
For Netherlands are the shipping costs € 2.89 excluding VAT. Orders over € 50.00 are shipped free.

What are the shipping charges for the other European countries in Euro zone 1?
For shipping to Euro zone 1 countries, are the shipping costs € 7.44 excluding VAT. Orders over € 50.00 are shipped free.

Which countries fall under the Euro zone 1?
Belgium, Luxembourg, Denmark that are (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco) Italy (excl. San Marino and Vatican City), Austria, Spain (incl. Balearic, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden.

What are the shipping charges for the other European countries in Euro zone 2?
For shipping to Euro zone 2 countries, are the shipping costs € 9.09 excluding VAT. Order over the € 50.00 are shipped free.

Which countries fall under the Euro zone 2?
Bulgaria, Estonia, Finland, Hungary that are, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic.

What are the schipping charges for the countries outside the European Union?
The schipping charges are € 20,40 til 1 KG, for every additional KG we bring additional €3.90.

Will my order be shipped discreetly?
Yes the order in a white envelope by postnl sent from anonymous, only our postcode and house number.